Refund policy
The store serves legal entities exclusively, and every order is a business-to-business (B2B) transaction. In addition to remedies available under applicable law and agreed commercial terms, we provide the following commercial return policy for damaged, defective, non-conforming or incorrectly delivered products and for non-defective products.
Return window
A return request must be submitted within 14 calendar days after the product is delivered. After we confirm eligibility and provide instructions, the product must be sent by courier to the address we specify. Do not send the product before receiving confirmation, as this avoids delivery to an unsuitable address or through an unsuitable method.
Product condition
We accept products that are new or have been opened and handled only as much as reasonably necessary to inspect their nature, characteristics and compatibility. The product, accessories and documents must be returned complete. Products showing signs of fitting, use, sharpening, alteration, damage or handling beyond reasonable inspection may be subject to a reduced refund or may become ineligible, depending on their condition and the applicable commercial terms.
Damaged, defective, missing or incorrect products
Inspect the products as soon as they arrive and contact us promptly if an item is damaged, defective, missing from the parcel or different from what was ordered. Keep the packaging and delivery documents, and send clear photographs of the product, parcel and shipping label. When the issue is attributable to us, we cover the courier return cost.
Returns of non-defective products
For a return that is not caused by our error or by a damaged, defective or non-conforming product, the buyer is responsible for the direct courier return cost. We do not charge a restocking fee.
Exchanges
We do not process direct exchanges. An eligible product can be returned for a refund, and the desired product can be ordered separately.
How to submit a request
Email dinu.david@pawi-romania.ro and include the order number, legal company name, affected product, reason for the request and relevant photographs.
Refund
For approved returns, we refund the product price and, if charged, the initial delivery cost corresponding to the least expensive standard delivery option available. Additional costs resulting from a more expensive delivery option are not refunded. The refund is initiated through the method agreed for the order within 14 calendar days after the returned product is received and inspected. We do not charge a restocking fee.
Contact
Email: dinu.david@pawi-romania.ro
Phone: 0749 032 262